M-SHWARI RESPONDS TO FRAUD CLAIMS BY CUSTOMER

M-Shwari has addressed allegations of fraudulent activity made by Brian Aballah, stating that the claims are untrue after a review. The digital financial service, regulated by the Central Bank of Kenya and used by millions, confirmed that its Customer Experience team has “engaged directly with the customer referenced in the posts.”

Following an internal review, the platform issued a clarification, “We wish to confirm that the allegations are factually incorrect and inconsistent with the customer account records.” In its statement, M-Shwari made a public appeal, noting, “We therefore respectfully request that such statements are withdrawn and cease from being circulated.”

Reaffirming its commitment to security and transparency, the M-Shwari reminded the public of its regulatory standing and customer-first approach, stating, “M-Shwari is regulated by the Central Bank of Kenya and trusted by millions of Kenyans with their savings. We remain committed to serving our customers with reliable financial services and safeguarding their money.”

The company also stated its openness to customer engagement, encouraging users to reach out directly to resolve any concerns, “Customers are encouraged to engage directly with our support teams should you wish to review your account records or resolve any genuine discrepancies.”